Terms of Service

These Terms govern your use of the Zyenta LLC (“Zyenta”, “we”, “us”) website and services: free store snapshots, agency trials and plans, and the founding implementation engagement. By using the site or any of these services, you agree to these Terms. If you do not agree, please do not use them.

The services

• Free store snapshot. You enter a store address and an email address. We scan the store’s public pages and email you the top findings. It is free and creates no account.
• Agency trials and plans. Agencies run conversion audits of ecommerce stores and receive branded PDF reports to share with their own clients and prospects.
• Founding engagement. A one-time implementation service, offered through links in audits we have already delivered.

Audits and snapshots look only at pages any visitor can see. We do not need access to a store’s admin, analytics or payment systems. You may choose to share figures such as traffic or average order value to tighten the estimates in an audit. Features and availability described on the site may change.

Agency trials

A trial includes 14 days and 5 audits, as shown on the pricing page, and needs no payment card. While self-serve checkout is not live, trials are set up by hand after you send a request, and we confirm the details by email. Nothing is charged during or after a trial unless you start a paid plan.

Agency plans

Price and billing

Paid plans are billed in advance through Stripe, at the price shown on the pricing page or in your account before you subscribe, plus any applicable taxes. Each plan includes a number of audits per billing period. Where a plan offers overage billing, audits beyond the allowance are charged at the overage price shown before you subscribe. Features marked as rolling out on the pricing page are not available yet, and a plan does not charge for them until they launch.

Renewal and cancellation

A plan renews automatically at the end of each billing period and charges the payment method on file until you cancel. We show the price and the renewal terms before you subscribe and ask you to agree to them. You can cancel at any time from your account. Cancelling stops the next charge, and you keep access until the end of the period you have paid for.

Refunds

Fees for a billing period that has already started are non-refundable, except where the law requires otherwise. If you believe you were charged in error, email contact@zyenta.com and we will look into it.

Using the reports

You may share the audit reports you generate with your own clients and prospects under your agency’s name and branding. You are responsible for how you use and send them, including following the email and marketing laws that apply to you. You may not resell or give others access to the service itself, and you may not present a report as a guarantee of results.

Founding engagement (paid implementation)

The founding engagement is offered through links in audits we have already delivered. It is a single, one-time service in which we implement conversion improvements for your store and set up measurement. Payment is processed by Stripe.

Price and payment

The founding engagement is a one-time fee of $749 (the founding rate for our first clients). It is billed once at purchase. There is no subscription and no recurring charge. Applicable taxes may be added. We will email a receipt.

What is included

We implement the prioritized fixes identified in your audit, set up measurement so the effect can be observed, and provide a short summary of the changes. The scope is described on the site and agreed with you before work begins. Work outside the agreed scope is quoted separately.

Refunds

If we have not started work, you may request a full refund within 14 days of purchase by emailing contact@zyenta.com. Once implementation work has begun, fees are non-refundable except where required by law, because the value is in the work performed.

Audits, estimates and results

Audits and snapshots contain observations, estimates and recommendations, not guarantees of any revenue or conversion outcome. Dollar figures are ranges built from stated assumptions and are meant for deciding what to fix first, not for predicting results. An audit reports only on what it could capture, can miss issues, and does not reflect changes made to a store after the scan. Offers such as free snapshots, trials and founding pricing are limited, may change, and may be withdrawn at any time before you have paid for them.

Eligibility

You must be at least 18 years old and able to form a binding contract. The services are intended for business use by store operators, agencies and their representatives.

Communications

By requesting a snapshot, a trial or an audit, you consent to receive it and related emails from us. You can unsubscribe at any time using the link in any email. See our Privacy Policy for how we handle your data.

Acceptable use

You agree not to misuse the site or the services. That includes submitting false information, attempting to disrupt or gain unauthorized access to our systems, using automated means to abuse our forms or the store scanner, and trying to get around audit or usage limits.

Intellectual property

The site, the audit engine and its methods, and the Zyenta name and branding are owned by Zyenta LLC and protected by applicable laws. You may not copy or reuse them without our permission. Reports you generate as an agency may be used as described above.

Disclaimers

The site and the services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

Limitation of liability

To the maximum extent permitted by law, Zyenta LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising from your use of the site or the services. Where liability cannot be excluded, it is limited to the amount you paid us in the 12 months before the claim.

Governing law

These Terms are governed by the laws of the State of Wyoming, United States, where Zyenta LLC is organized, without regard to its conflict-of-laws rules.

Changes

We may update these Terms; we will revise the “Last updated” date above when we do.

Contact

Zyenta LLC, contact@zyenta.com